Privacy Policy

Introduction

Shanti Travel Asia Private Limited, a private limited company registered with the Singapore Commercial Registry under number 201303873C and headquartered at 11 COLLYER QUAY #06-03 The Arcade - 049317 SINGAPORE, is a French tour operator and travel agency specializing in designing customized trips in Asia for over 19 years throughout all European Union countries since May 25, 2018.

Our primary goal is to ensure 100% satisfaction for our travelers, visitors, and clients. Your trust in our services is a major asset for our company. Therefore, Shanti Travel is committed to respecting the confidentiality and security of the personal and financial information you provide to us. Below, we explain how we collect and use your personal information to keep it safe and private.

Our Main Privacy Policy Objectives

At Shanti Travel, we use your information to provide you with the highest quality of service. However, our primary duty is to secure this information and use it according to your wishes. Thus, our main objectives are:

• To apply security and confidentiality standards to ensure the safety of your information,
• To allow access to your information only by authorized employees for communication purposes, service improvement, and business management,
• To share your information with your prior consent with third parties when you confirm your interest in specific services (hotels, activities, cruises, etc.),
• To enable travelers to access their private information upon request.

The Information We Collect and Store

Shanti Travel collects general information. When you send us a request, we typically ask for the following personal details:

• Name, address, email, phone numbers, city, and country of residence,
• Information about planned travel: destinations of interest, the number of travelers, budget, travel dates, and/or travel requirements and preferences,
• Other traveler-related information, such as passport details, travel insurance, credit card details, and flight tickets. We also collect IP addresses to gather statistics, such as the number of website visits, bounce rates, and visitor locations. This type of information helps us offer personalized services to our clients.

However, we never collect:

• Sensitive information such as religion, politics, race, or health, unless required to provide specific services (e.g., disabled access, medical facilities in emergencies),
• Personal information about children under the age of 18 unless we obtain written parental consent and/or unless required for specific services (e.g., access for disabled children, allergies).

How We Collect and Store Your Information

We collect your information using the following methods:

• Through request forms on our website, written forms at events, or on our social media platforms,
• Via online booking engines on our partners' websites when you inquire about a program or request a tailored quote (refer to the "Third Parties" section for details on partners),
• Through individual conversations at our events or personalized discussions with our Travel Experts via phone, mobile, or other messaging technologies,
• From responsible travel organizers who have prior approval from travelers to share their personal information with Shanti Travel, enabling us to offer the most personalized services,
• From emails sent by our travelers and/or prospects to our contact email address,
• Through booking and feedback forms on our website.

Your data is retained for the duration necessary for the following purposes:

• Newsletters and promotional offers: Your data is kept until you unsubscribe. You can modify this setting at any time – see the "Unsubscribe from Marketing Lists or Access Your Personal Information" section.
• Trip quote requests and trip completion: Your information is retained for the duration needed to process your quote and complete your trip.
• If no contact is made within five years, your personal data will be archived for an additional five years before being permanently deleted.

How We Use Your Information

We collect your information to:

• Identify you, understand your needs, and respond to your requests,
• Inform you by sending newsletters about our latest programs or promotions,
• Tailor our daily offerings to your needs,
• Personalize communication and improve our product strategy based on your characteristics or preferences,
• Comply with the law or any legal authority that may require it,
• Finalize your booking and provide our partners with the necessary travel information: As a travel agent, we provide services on behalf of other suppliers (hotels, transport, cruises, insurance, activity companies).

Third Parties

Third parties are entities to whom we disclose or from whom we collect your personal information, such as:

• Other legal entities or companies within the Shanti Travel group,
• Companies providing specific services to Shanti Travel, such as:
  • IT systems, email services, and digital providers,
  • Social media platforms or communication agencies,
  • Travel and/or tour operators,
  • Any company, organization, or individual authorized to share your personal information with Shanti Travel (e.g., your group coordinator).

Cookie Technology

The purpose of cookie technology is to enhance visitors' interactions between our websites and their internet-compatible devices: A cookie is data sent by a website and temporarily stored on your computer or device. When you access our website, Shanti Travel uses cookies to collect and use information to track your user preferences and offer relevant products and advertisements. You can adjust your internet browser settings anytime to accept/delete cookies or receive alerts when cookies are used.

Security

Your personal information is stored on servers with limited access. We strive to protect the security of these servers and your identifiable personal information.

Policy Changes

We encourage all visitors, guests, and partners to regularly check this page for updates. Any changes to this privacy policy will be added here. Be assured that information collected under this policy will not be used without your consent if the policy changes in the future.

Unsubscribe from Marketing Lists or Access Your Personal Information

We'll miss you… but if you no longer wish to receive our notifications, we respect your choice: You can unsubscribe from our newsletters via the latest newsletter received or by contacting us at contact@shantitravel.com. We will remove you from our mailing list and send you a confirmation email. You can also request access to and/or deletion of your personal information by emailing the same address.

Date of Amendment to Shanti Travel's Privacy Policy

To ensure continuous improvement, Shanti Travel's privacy policy was updated on September 21, 2018, on the website www.shantitravel.com.